Privacy Policy

1. Introduction

SwyftChat ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat widget service and platform (the "Service"). Please read this Privacy Policy carefully. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

When you register for an account, we collect:

• Name
• Email address
• Password (stored as a secure hash)
• Website domain and configuration settings

2.2 Information Collected Through the Service

When visitors use your chat widget, we collect:

• Visitor messages and conversation content
• Visitor identifiers (anonymous or provided by you)
• Visitor name and email (if provided)
• IP addresses (for security and rate limiting)
• Browser and device information
• Timestamps of conversations and messages

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, access times)
• Usage data (features used, conversation counts)
• Device information (device type, operating system)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your registration and manage your account
• Enable chat functionality between visitors and agents
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing (bcrypt)
• Regular security assessments
• Access controls and authentication
• Rate limiting to prevent abuse

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information in accordance with our data deletion procedures.

6. Third-Party Services

We use the following third-party services that may collect information:

• Hosting Provider: Render.com (hosting infrastructure)
• Frontend Hosting: Vercel (frontend deployment)
• Payment Processing: Stripe (payment processing - when implemented)
• Error Tracking: Sentry (error monitoring - when implemented)

These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your personal data
• Right to Restrict Processing: You can request limitation of data processing
• Right to Data Portability: You can request your data in a structured format
• Right to Object: You can object to processing of your personal data

To exercise these rights, please contact us through our contact form or use the data export and deletion features in your account settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. For detailed information about the cookies we use, please see our Cookie Policy.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us through our contact form, and we will delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our contact form.

Website: https://swyftchat.io