Cookie Policy

1. What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

2. How We Use Cookies

SwyftChat uses cookies to enhance your experience, analyze service usage, and assist in our marketing efforts. By using our Service, you consent to the use of cookies in accordance with this Cookie Policy.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the Service to function and cannot be switched off. They are usually set in response to actions made by you, such as:

• Setting your privacy preferences
• Logging in to your account
• Maintaining your session

Cookie Name: auth_token

• Purpose: Authentication and session management
• Type: HTTP-only, Secure
• Expiration: Session or 30 days (if "Remember Me" is selected)
• Domain: swyftchat.io

3.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Remembering your preferences
• Storing chat widget state

Cookie Name: widget_state

• Purpose: Store widget open/closed state and preferences
• Type: Local Storage (not a cookie, but similar)
• Expiration: 1 year
• Domain: Your website domain (where widget is installed)

3.3 Analytics Cookies

Currently, we do not use third-party analytics cookies. We may implement analytics in the future to understand how our Service is used. If we do, we will update this policy and provide opt-out options.

4. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

• Vercel: Our frontend hosting provider may set cookies for performance and security
• Render: Our backend hosting provider may set cookies for session management
• Stripe: Payment processing cookies (when payment features are active)

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

5. Managing Cookies

You can control and manage cookies in several ways:

5.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your ability to use our Service.

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Privacy, search, and services → Cookies and site permissions

5.2 Opt-Out Tools

You can opt out of certain third-party cookies by visiting:

• Digital Advertising Alliance
• Your Online Choices

6. Local Storage and Session Storage

In addition to cookies, we use browser local storage and session storage to store information locally on your device. This includes:

• Authentication tokens (localStorage)
• Widget preferences (localStorage)
• Temporary session data (sessionStorage)

You can clear local storage and session storage through your browser settings, similar to clearing cookies.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies.

8. Contact Us

If you have any questions about our use of cookies, please contact us through our contact form.

Website: https://swyftchat.io